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ShopinJA Classifieds  |  $ ShopinJA Careers & Employment $  |  Career Vacancies (Moderators: breeze, RealHustla, KBDeala, shard)  |  Topic: Technical Support Representative


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Topic: Technical Support Representative  (Read 610 times)
« on: June 17, 2017, 09:48:42 PM »
Tech Sourcing Comp Offline
Male Male
Feedback Ratings: (0)
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Last Login: July 16, 2018, 05:45:27 PM
Date Registered: June 17, 2017, 09:44:50 PM
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Posts: 6
Location: St. James





A US based company with a remote/ work-from-home technical support vacancy.

Duties and Tasks/Essential Functions:
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Research required information using available resources;
- Follow standard processes and procedures;
- Redirect problems to appropriate resource;
- Accurately process and record call transactions using a computer and designated tracking software;
- Stay current with system information, changes and updates

Skill and Knowledge Qualifications:
- Proper phone etiquette;
- Ability to speak and write clearly and accurately;
- Demonstrated proficiency in typing and grammar;
- Effective listening skills;

Conditions:
- Must be able to sit for long periods of time
- Position requires use of headset/microphone
- Antivirus software, minimum free package
- Experience with Microsoft Office, a minimum
- Experience using CRMs (eg. Zendesk, Freshdesk, Sword Ciboodle etc.), a MUST

Other:
- Flexible work schedules
- Fixed or Hourly Rate (Minimum hourly rate $4USD)
- Bilingual Spanish a PLUS
- Offer open to anyone from the Caribbean that has reliable internet connection 

Apply - Submit your resume today for review by our recruitment team by responding to this ad.
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Reply #1
« on: June 22, 2017, 08:33:15 AM »
peeir Offline
Male Male
mgNofGD
Feedback Ratings: (0)
Regular Member
Last Login: November 16, 2024, 10:17:24 PM
Date Registered: September 27, 2012, 04:58:00 PM
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Posts: 136
Location: Usa



i am responding to your ad attach is my resume and cover letter
my contact details are 1(876)8725746 cell/whatsapp
my email address peeir@outlook.com
my skype name peeir360

[attachment deleted by admin]
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ShopinJA Classifieds  |  $ ShopinJA Careers & Employment $  |  Career Vacancies (Moderators: breeze, RealHustla, KBDeala, shard)  |  Topic: Technical Support Representative « previous next »


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