ShopinJA Classifieds

A US based company with a remote/ work-from-home technical support vacancy.

Duties and Tasks/Essential Functions:
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Research required information using available resources;
- Follow standard processes and procedures;
- Redirect problems to appropriate resource;
- Accurately process and record call transactions using a computer and designated tracking software;
- Stay current with system information, changes and updates

Skill and Knowledge Qualifications:
- Proper phone etiquette;
- Ability to speak and write clearly and accurately;
- Demonstrated proficiency in typing and grammar;
- Effective listening skills;

Conditions:
- Must be able to sit for long periods of time
- Position requires use of headset/microphone
- Antivirus software, minimum free package
- Experience with Microsoft Office, a minimum
- Experience using CRMs (eg. Zendesk, Freshdesk, Sword Ciboodle etc.), a MUST

Other:
- Flexible work schedules
- Fixed or Hourly Rate (Minimum hourly rate $4USD)
- Bilingual Spanish a PLUS
- Offer open to anyone from the Caribbean that has reliable internet connection 

Apply - Submit your resume today for review by our recruitment team by responding to this ad.

i am responding to your ad attach is my resume and cover letter
my contact details are 1(876)8725746 cell/whatsapp
my email address peeir@outlook.com
my skype name peeir360

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